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Sales conditions

The following General Terms and Conditions of Sale govern the sale of merchandise by Thapelo to you through the US section of its eshop (eshop-thapelo-paris.com/usa). This US section is available only for purchases made and delivered within the United States. Your use of the eshop.thapelo-paris.com/usa Site to purchase merchandise indicates your agreement to follow and to be bound by these General Terms and Conditions of Sale.

1. ORDERS & PRODUCTS
All orders are subject to e-mail confirmation by us. Please note that the products displayed on the eshop.thapelo-paris.com/usa Site may be out-of-stock or discontinued, and availability is not guaranteed.

2. PRICES
All prices are in US Dollars. Prices may change without notice from time to time. The total amount due is inclusive of sales tax applied in accordance with applicable  state and local regulations based  on your shipping address. The applicable sales tax amount is indicated on the payment page of the cart.

The amount of sales tax charged on your order will depend upon various factors, including type of item purchased, sales price and destination of the shipment. Sales tax regulations may change between the time you place an order and the time of credit card charge authorization and this may affect the calculation of sales taxes. The amount appearing on your payment page of the cart may differ from the sales taxes ultimately charged as indicated in the invoice you will receive with the shipping confirmation e-mail.

All prices are inclusive of customs and import duties.

3. SHIPPING COSTS
You are responsible for the shipping costs associated with the delivery of the products you purchase on eshop-thapelo.paris.com as specified on your order confirmation.

4. SHIPMENTS AND DELIVERY
You carry  all risks of loss and damage to the products from the time the same have cleared our fulfillment house. Delivery is deemed complete and title to the products passes to you upon acceptance of shipment by a common carrier.

5. RETURNS AND REFUNDS

If, for any reason, you are not satisfied with your order, you may return any unused products within twenty (20) days from the date of delivery. Before sending any products back to us, please contact our customer service for a return form and make sure that all of the following conditions have been correctly satisfied.  The product you wish to return:

  • must be unused, unworn, unwashed and in the same condition in which it was received by you;
  • must be returned complete ;
  • must be sent in its original packaging;
  • must be shipped back to our fulfillment house within twenty (20) days of the date of delivery;
  • must be shipped from the United States.

If all of these conditions are satisfied, we will refund the value of the returned product(s), Sales Tax included, less any original shipping costs. We will not issue any refunds for returns that do not satisfy all of the conditions indicated above; provided, however, that you will have the option to request within thirty (30) days of being notified that you are not entitled to a refund that your merchandise be shipped back to you, at your own cost, in the condition in which it was received by Provider’s fulfillment house.
If you do not request the return of your merchandise within said thirty-day period, you authorize Provider, and any of its affiliates or agents, to dispose of such merchandise as it sees fit.

REFUND POLICY
Refunds are processed within approximately five (5) business days of our receipt of your merchandise. Your refund will be credited back to the same payment method used to make the original purchase on the US Site. If you paid by credit card, refund times will depend on the credit or debit card company’s policies.

RETURNS
Your return must be sent to us using your Return Number which you must include on your return shipping label.

We offer no exchanges on merchandise purchased on the eshop.thapelo-paris.com/usa.

FORCE MAJEURE

Provider shall not be liable for any delay or failure in performance caused by circumstances beyond its reasonable control.

6. BINDING AGREEMENT
Our order confirmation, these General Terms and Conditions of Sale and our other Site Policies shall be deemed the final and integrated agreement between you and us on the matters contained in these General Terms and Conditions of Sale.

7. GOVERNING LAW AND CHOICE OF FORUM
The French laws  govern all matters arising out of or relating to these General Terms and Conditions of Sale, including, without limitation, their validity, interpretation, construction, performance, and enforcement. All legal proceedings arising out of or in connection with these General Terms and Conditions of Sale shall be brought solely before the Tribunal of Commerce, in the City of Paris, France.

8. DISCLAIMERS AND LIMITATIONS OF LIABILITY
The provider makes no representations or warranties of any kinds, express or implied, as the product include in the eshop.thapelo-paris.com/usa Site nor as to the merchandising being sold to you. To the fullest extent permissible by applicable law, the provider disclaims all warranties, express or implied, includng but not limites to implied warranties of merchantability, fintess for a particular purpose and noninfrindgement, and there are no warranties, expressed or implied, which extend beyond the description of the merchandise contained on our order confirmation. The provider will not be liable for any damages of any kind arising from the use of the eshop.thapelo-paris.com/usa site, including but not limited to direct, indirect, incidental, punitive and consequential damages.

Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusion or limitations may not apply to you, and you might have additional rights.

SEVERABILITY

If any provision of these General Terms and Conditions of Sale is determined to be invalid, illegal or unenforceable, the remaining provisions of these General Terms and Conditions of Sale remain in full force to the extent permitted by law.

PRIVACY

By using the eshop.thapelo-paris/usa Site, you accept the practices described in this Privacy Policy. Everyone has the right to the protection of his/her personal data. Thapelo respect our users' right to be informed about the collection and processing of their personal data. The use of your personal data will be minimal and will not exceed the original purpose for which your personal data are collected and/or processed. In particular, we do not disclose your identity when the purpose for which your personal data are being processed can be achieved by using anonymous aggregate information.

Your personal data are collected and processed by Thapelo for purposes which are strictly connected to the use of the eshop.thapelo-paris.com Site. However, your personal data may also be used for other processing operations within the limits of such purposes. In particular, your personal data may be processed when you request customer care services, Customer Service assistance, when you are executing purchasing procedures or when you register in the eshop.thapelo-paris.com Site. We collect your personal data (for example, personal information, e-mail address, address, Credit Card numbers, bank account number and telephone number) only for purposes strictly necessary to provide the relevant information and service.

Your personal data are stored in a way which allows Thapelo to identify you for the period that is strictly necessary for the original purposes for which such personal data are collected and subsequently processed, all in accordance with applicable laws.

Your personal data will not be disclosed to third parties for purposes not permitted by law or without your explicit consent. Your personal data may only be disclosed to third parties when it is necessary to process an order placed by you.

Cookies
When you are using the eshop.thapelo-paris.com/usa Site, some personal data may be collected automatically through so-called "cookies". A cookie is a device transmitted to the hard drive of an Internet user. While cookies do not contain intelligible information, they allow us to link an Internet user to personal information provided by such user through the eshop.thapelo-paris.com/usa Site. Thapelo processes information collected by cookies in a collective and anonymous way, in order to optimize our services of its eshop for the needs and preferences of its users. We use cookies to collect users' IP addresses and other information regarding users' data traffic or preferences in the choice of services provided and products purchased through the eshop.thapelo-paris.com/usa Site.
We disseminate cookies in connection with functions such as browsing the catalogue, purchasing products on-line and supplying "My Account" services.
As you may know, each Internet browser allows the deletion of cookies after each session. Your Internet browser contains instructions on how to carry out these procedures of deletion. Please access the appropriate instructions section on your Internet browser if you wish to delete cookies.
Your acceptance of our automatic procedures of collection of data and the use of cookies is necessary to take advantage of many features and services offered by the eshop.thapelo-paris.com/usa Site, including the purchase of products. If you set your browser to block or delete cookies, we cannot guarantee that you will have access to all the features and services offered by our eshop.

Thapelo cannot guarantee that the security measures adopted for the protection of the eshop.thapelo-paris.com/usa Site and the transmission of data and information through it will prevent or exclude any risk of unauthorized access to or loss of data. It is advisable that your computer be equipped with software devices for the protection of network data transmission and receipt (such as, updated antivirus systems) and that your Internet service provider take appropriate measures for the security of network data transmission (such as, firewalls and anti-spam filtering).

You are entitled to obtain, at any time, confirmation from Thapelo as to whether or not data relating to you is being processed, even if not yet registered, and the communication of any such data in an intelligible form.

11. ERRORS AND INACCURACIES
Our goal is to provide complete, accurate, and up-to-date information on our website. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors. This website may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and product information. We reserve the right to correct any errors, inaccuracies or omissions, including after an order has been submitted, and to change or update.